Randall's ESL Cyber Listening Lab 
Great exercises for all levels: http://www.esl-lab.com/index.htm

English, Baby! - slang conversation and pop music lyrics http://www.englishbaby.com/

Takako's Great Adventure - a thematic set of lessons that uses Shockwave

The English Listening Lounge - listening activities that uses Real Player http://www.englishlistening.com/

Mouth Manglers - tongue twisters http://www.elfs.com/MMz.html

Exercises from English Channel  http://www.hio.ft.hanze.nl/thar/listen.htm

• Dealing with complaints by telephone Part 1: Introduction
• Dealing with complaints by telephone Part 2: I'll put you through
• Dealing with complaints by telephone Part 3: Can we call you back on this?
• Dealing with complaints by telephone Part 4: We have a complaint
• Dealing with complaints by telephone Part 5: In Practice

Please report problems you have accessing or playing video or audio clips in the self-access to Paul. Thanks.